Corporate AMC Portfolio
Scheduled PM visits and standard checklists across locations.
AV Maintenance & AMC
Proactive service for long-term reliability—preventive checks, priority response, and SLA-backed support.
Why Maintenance & AMC?
Keep every room reliable with proactive care—scheduled checks, priority response, and SLA-backed support.
- Preventive maintenance & system health checks
- Firmware/Software updates with change control
- Priority remote support & onsite escalation
- SLA-driven uptime reporting & performance logs
Key Capabilities
Proactive AV upkeep that protects uptime and user confidence — from preventive checks and updates to SLA-backed support.
Scheduled health checks & calibration
- Quarterly/bi-annual PM visits with detailed checklists
- Audio gain structure, camera presets, display color/EDID verification
- Dusting, line-dressing, connector integrity & thermal review
BEYOND SUPPORT — REAL OUTCOMES
Measured impact from AMC programs—higher uptime, faster recovery, and fewer tickets across sites.
- 200+ rooms under AMC
- 99.5% uptime (SLA)
- 30% faster MTTR
- 85% first-call resolution
SLA-Driven Helpdesk
Priority hotline, ticketing integration and escalations.
Firmware Rollout Program
Staged updates with rollback and change-control windows.
Monitoring & Reports
Proactive alerts, uptime dashboards and executive summaries.
FAQ — AV Maintenance & AMC
8 results
Preventive maintenance visits, system health checks, firmware/software updates, remote support with defined response, onsite troubleshooting, critical spares strategy, documentation updates, and monthly/quarterly performance reports.
Most portfolios run quarterly PM. High-criticality rooms (boardrooms, town halls, NOCs) can be scheduled bi-monthly. Each visit follows a checklist covering audio levels, camera/framing, display color/EDID, cabling integrity, dusting, and thermal checks.
We define Response and Resolution SLAs by room/site criticality—e.g., Priority 1 within 1–2 hours (remote) and same-day onsite where contracted. SLAs are reported monthly with MTTR, first-call resolution, and uptime%.
Updates are staged in a lab/pilot first, then rolled out in maintenance windows with rollback plans. We align with Teams/Zoom policies, OEM advisories, and your change-control process. All versions are recorded in the asset register.
Hotline/ticketing intake, guided triage, log capture, policy/config checks, remote reboots, and vendor case creation. If unresolved, we dispatch onsite according to SLA and escalate through defined paths.
Yes—onsite engineer visits for complex issues, plus an agreed critical-spares pool or consignment stock. We manage RMAs/loaners and coordinate OEM warranty claims to minimize downtime.
Monthly reports with uptime%, ticket volumes by site/room, MTTR, top incident categories, firmware status, and PM compliance. Executive summaries include actions for continuous improvement.
Covered items are listed in the asset register. Civil/MEP works, damage/abuse, unsupported end-of-life devices, and third-party network changes are out of scope unless contracted. We’ll propose a phased refresh where needed.
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